Failed Orders/Transactions

In the event that an order fails to go through, please contact us (telephone or email) so that we can process the order manually.

There are many reasons why an order might fail, the most common is to do with the information not corresponding exactly with the information held by your bank. In any event we are more than happy to assist with any problems that arise.

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Paying For Your Order

At the checkout stage of the order, you will be given the option to pay for your order by either Credit/Debit Card or by Personal Cheque.

Paying By Credit/Debit Card (Paypal)

Buyers Can Check Out Without a PayPal Account!

Payment Cards

For new buyers, signing up for a PayPal account is now optional. This means you can complete your payment first, and then decide whether to save your information in a PayPal account for future purchases. Any payment data you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted.

Paying By Paypal (Paypal Customers)

Make payment by Paypal

You can either pay by Paypal Express by clicking on "Add to Cart" in any product screen followed by "Check out with Paypal" which will direct you to the Paypal login screen (on www.paypal.com). All product and shipping information will be sent over to Paypal ready for you to pay. Alternatively you can create a cutomer account with us and then pay by Paypal once you have selected your preferred shipping method. 

Paying By Cheque or Postal Order

1. If you are paying by Personal Cheque or Postal Order(s), please make it payable to Childs Play Sussex Limited and send to the following address: 

Unit 10 Reginald Mews
Reginald Road
Bexhill-on-Sea
East Sussex
TN39 3PG 

Allow 7 working days for your cheque to clear before the order is dispatched (you will be notified by email). 

2. Once you have placed your order, a confirmation email will be sent to you complete with a Transaction / Order reference number. You should refer to this in any future correspondence.