Returns & Replacements

Your Right To Cancel

You have the right to cancel your order with us at any time before the expiry of 14 working days from the day after the date of delivery. On cancellation of your order you have the duty to arrange the safe return of the goods at your own expense.

As soon as the item has been checked and approved for refund we will refund the original purchase amount including the outgoing postage costs. We cannot refund the outgoing costs on part order returns.

We can arrange for orders sent to Mainland England, Wales and parts of Scotland to be be collected and returned to us for £12.50. For all other areas, please contact us for a quote.

Returning Goods

Before returning goods, we require you to send a notice of cancellation either in writing or by email. 

If you are canceling your order within the 14 working days, but cannot arrange for delivery of the goods, we will charge you for the cost of recovery. 

All goods should be returned unused in their original packaging, to the following address: 

Childs Play Sussex Limited 
Unit 10 Reginald Mews
Reginald Road
Bexhill on Sea
East Sussex
TN39 3PG

As soon as the goods have been returned to base, (in their original condition and packaging) we will send you a refund for the full amount.

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Product Guarantee

All goods purchased from are covered by a 6 months manufacturing guarantee - unless otherwise stated on the manufacturers guarantee. (Please retain the original purchase receipt). 

Accidental damage, fair wear and tear and damage caused by misuse is not covered by this guarantee and therefore a charge will be made. 

This warranty does not affect your statutory rights.